Company details:

  • CAFFEBO OÜ, reg. 12334396 – Niidu tee 6, Loo Village
  • info@caffebo.ee
  • +372-58438855

Caffebo.ee is committed to protecting the privacy of its customers and users. With this in mind, we have created this Privacy Policy to govern the collection, use, disclosure, transfer and storage of customer information. Our activities on the internet are in compliance with all relevant activities and relevant European Union legislation and the laws of the Republic of Estonia. Take some time to read our privacy policy.

Use of personal data collected
We also use the personal data collected to deliver the goods and to fulfil our obligations to the customer.

Collection and use of personal data
Personal data is data that Kohviekspert.ee collects in the course of fulfilling a contract with or contacting an individual.
Personal data of a loyal customer may be collected in the following ways:
– when you provide contact information (including your name, personal identification number, postal address, telephone number, email address, preferred method of contact) on our website.
– when using the website, from the customer’s account information or through cookies.
– when making a purchase or placing an order through our e-shop, when storing personal contact details or information about purchasing preferences (Caffebo.ee may ask you to voluntarily provide personal data and personal information on certain areas of the website. Personal information requested may include name, address, postcode, e-mail address, telephone number and other information).

Other data collection
We also collect non-personal data – data that cannot be directly linked to a specific individual (gender, age, language preference, location).
We may also collect information about aggregate customer activity in our stores and on our website. This data is aggregated and used to help us provide more useful information to our customers and to learn which parts of our website, products and services are of most interest to them. Aggregate data is treated as non-personally identifiable data in this Privacy Policy.

Processing of personal data
By entering the data in the online shop and with the corresponding confirmation, the Consumer grants the right to collect and process the Consumer’s personal data (name, contact telephone number, delivery and/or home address, e-mail address) and to forward the personal data to the logistics partner for the delivery of the goods.

The e-shop has the right to use the Consumer’s home or business address to send advertising and other information to the Consumer.
The consumer has the right at any time to object to the collection and use of his personal data, unless this is necessary for the recovery of a claim arising from the contract or for the delivery of the goods.
The use of electronic personal data for direct mail will only take place if the Consumer has given his/her explicit consent.
Encrypted data communication with banks when paying for purchases ensures the security of the Consumer’s personal banking details, and Veebipoel does not have access to them.

Use of personal data collected
The personal data collected allows us to inform customers about Caffebo.ee product news, promotions and upcoming events. A customer who does not wish to be on our newsletter list or to receive notifications of products that may be of interest to them can opt out at any time. We also use the personal data collected to deliver the goods and to fulfil our obligations to the customer.

In order to better serve the customer, Caffebo.ee may disclose information about individual users to a third party that provides services to Caffebo.ee and is contractually obligated to keep the shared information confidential. A third party is, for example, our partner who is responsible for transporting the goods sold in the e-shop.

Protection of personal data
.ee takes all precautions (including administrative, technical and physical measures) to protect the customer’s personal data. Only authorised persons have access to modify and process data.

All personal information disclosed to Caffebo.ee during the course of visiting the e-shop and making purchases will be treated as confidential information. An encrypted communication channel with banks ensures the security of the shopper’s personal data and bank transactions.

Terms and conditions of the Privacy Policy and changes
By accessing our website or completing a loyalty application, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy, if necessary, by informing all loyal customers.
Please contact us at info@caffebo.ee with any questions or concerns about our privacy policy or data processing. CAFFEBO OÜ is the controller of the personal data, CAFFEBO OÜ transfers the personal data necessary for the execution of payments to the processor ESTO AS.